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An Open Letter to Spotify From an Android User.

UPDATE: Spotify have released a preview for their next Spotify version which looks like a major overhaul. Hit up this blog post for more!

Dear Spotify

I have been using Spotify Premium for something like 4 years now. I love Spotify, I think it’s one of the best things ever, but why do you not care about your Android users? It’s not just me that’s annoyed with the Spotify Android app – just look at the reviews on Google Play:

Spotify on Google Play

Spotify on Google Play

That’s a lot of 1 star ratings! And there are a lot of people with similar complaints to me and we’re all being ignored.

The majority of the problems I have are as follows:

  • Your app is INCREDIBLY unresponsive. It’s hardly pushing the CPU, GPU, or network connection when you first open it and want to choose some music, so why does it take up to 20 seconds of being totally unresponsive before you can even scroll down the first screen?
  • Playlist management is awful. It’s complicated enough to manage your playlists in your app, but if you choose to attempt it, you get 17 seconds of music before the app restarts itself. This includes starring a track. This is just unacceptable.
  • Why can you only long-press tracks/albums in the search results or a playlist? I want to do it within an album listing, surely that’s not asking too much?
  • Local music. If people plan on putting more than a few tracks from your PC onto your phone to play within your app, they’d best be prepared to have no options about how they’re listed, and which order they play in. No album or artist listings here, just a long list of tracks.
  • Offline tracks (as synced through your app, not local music) get lost if you have to reinstall. I keep my offline files on the SD card, they’re still there, why are you rebuilding them?
  • It takes an absolute age to sync offline tracks. And I mean ages. Your app makes the chosen tracks available offline as they’re played, or you can sync over wi-fi. Doing it over wi-fi is really no quicker than listening to a whole playlist though.
  • Where’s the rotation support?
  • Why will it often reach the end of a track and not move on to the next?
  • …and what’s that buzzing noise between every track? Oh, and also every time the connection drops.
  • Why does my phone on occasion restart? It doesn’t do this very often, but it’s always when your app is either playing or shortly after it’s finished while it’s still loaded.

For me though, the biggest kicker is that you are off doing other things. For example, our iOS friends recently got the SpotON radio app; and just last week you introduced the “Play Button” allowing for the embedding of tracks into webpages. If you have time to create these other things, how about setting some time aside to fix an already introduced app?

You might be excused if this was a new app and had only been out a few months, but this app has been around (and has had very few updates) since 2009.

Please get it sorted. A lot of us are getting very fed up.

Yours faithfully

Miles (Android user)

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